lv18 FAQ — Your Questions, Answered

On the Login page, click the "Forgot Password" link below the login form. Enter the mobile number or email address linked to your account. You will receive a reset code via SMS or email. Enter the code, set a new password, and log in as normal. If you do not receive the reset code within a few minutes, check your spam folder or contact lv 18 support at [email protected].

No. lv18 allows one account per person. Creating multiple accounts is a violation of the Terms and Conditions and may result in all associated accounts being suspended and balances forfeited. If you have trouble accessing your existing account, contact support rather than creating a new one.

Log in to your lv18 account and go to Account Settings. From there you can update your contact details. For security reasons, changing your primary mobile number requires a verification step — you will need to confirm the change using a code sent to your current registered number before the update takes effect.

You must be at least 18 years old to register and play on lv18. This is a strict requirement and is not negotiable. lv18 takes responsible gaming seriously — if we have reason to believe an account holder is under 18, the account will be suspended immediately pending verification. See our Responsible Gaming page for more details.

lv18 currently supports bKash and Nagad for both deposits and withdrawals — the two most widely used mobile payment services in Bangladesh. These methods are fast, secure, and familiar to most players. Additional payment options may be added in the future. Bank transfer options are available for larger transactions — contact support for details.

The minimum deposit on lv18 is designed to be accessible for all players. Current minimums vary slightly by payment method — check the deposit page inside your account for the exact figures. There is no maximum deposit limit for standard accounts, though very large deposits may require additional verification for security purposes.

Most lv18 withdrawals via bKash or Nagad are processed within 15 to 30 minutes during normal operating hours. In some cases, particularly for first withdrawals or larger amounts, processing may take up to a few hours while our team completes a routine security check. If your withdrawal has not arrived within 24 hours, contact support at [email protected] with your transaction reference number.

First, wait a few minutes — most deposits are instant but occasional network delays can cause a short lag. If your balance has not updated after 10 minutes, take a screenshot of your bKash or Nagad transaction confirmation showing the transaction ID, amount, and timestamp. Send this to [email protected] and our team will locate the transaction and credit your account manually if needed.

lv18 does not charge any fees on deposits or withdrawals from our side. However, your mobile banking provider (bKash or Nagad) may apply their standard transaction charges depending on your account type and the amount transferred. These charges are set by the payment provider and are outside lv18's control.

The lv18 Jackpot game runs in continuous rounds. A prize pool accumulates as players enter each round. When the round closes, a draw determines the winner or winners. The jackpot counter updates in real time so you can see the current prize before you decide to enter. Each entry requires a stake, and the minimum stake is kept low so any player can participate regardless of budget.

In Keno Bonus Number, you select a set of numbers from a defined range before each draw. When the draw happens, a series of numbers are revealed. Your payout depends on how many of your chosen numbers match the drawn results. The bonus number drawn at the end of each round can multiply your winnings if it matches one of your picks. The more numbers you match, the higher your payout multiplier.

Lucky Dice runs a new round every 60 seconds, 24 hours a day. This makes it the fastest game in the lv18 lobby. You place your bet before the round closes, the dice roll is resolved, and the result is shown instantly. If you miss a round, the next one starts within a minute.

Yes. All lv18 games use a certified random number generator (RNG) to determine outcomes. The RNG is independently verified and cannot be influenced by lv18 or any player. Every draw, roll, and spin produces a genuinely random result. Game logs are maintained and auditable. lv18 is committed to fair play across all titles in the game lobby.

Ultra Treasure is a multi-stage game with bonus rounds, free spin sequences, and stacking multiplier chains. It rewards players who stay in for multiple rounds as the bonus mechanics build up over time. Monster Triple is faster and more direct — it resolves three simultaneous lines per round, and when all three align in your favour the combined multiplier can produce large single-round payouts. Ultra Treasure suits players who enjoy depth; Monster Triple suits players who want fast, high-energy action.

New lv18 players receive a welcome bonus on their first deposit. The exact bonus amount and percentage is shown on the Rewards page and may be updated periodically. The welcome bonus is credited to your account automatically after your first qualifying deposit — no promo code is required unless stated otherwise on the Rewards page.

A wagering requirement means you need to play through your bonus funds a certain number of times before you can withdraw the bonus or any winnings derived from it. For example, a 10x wagering requirement on a 500 BDT bonus means you need to place a total of 5,000 BDT in bets using that bonus before it converts to withdrawable cash. Full wagering terms for each bonus are listed on the Rewards page and in the Terms and Conditions.

When you refer a friend to lv18 and they register using your referral link and make their first deposit, you receive a referral bonus credited to your account. The referred friend also receives their standard welcome bonus. There is no limit on how many friends you can refer. Full details including the current referral bonus amount are on the Rewards page.

Most bonuses are credited automatically within a few minutes of the qualifying action (deposit, registration, etc.). If your bonus has not appeared after 30 minutes, first check that your deposit met the minimum qualifying amount for the bonus. If everything looks correct, contact support at [email protected] with your account details and the name of the bonus you were expecting. Our team will investigate and resolve it promptly.

Visit the App page on the lv18 website to find the download link for your device. The lv18 app is available for both Android and iOS. Android users download the APK file directly from the lv18 website — you may need to enable "Install from unknown sources" in your phone settings before installing. iOS users can install via the link provided on the App page.

Yes. The lv18 app is the official application developed and maintained by lv18. It is safe to download and install as long as you get it from the official lv18 App page. Do not download the lv18 app from third-party websites or unofficial sources — only use the link provided on lv18.best to ensure you are installing the genuine, secure version.

Yes. The lv18 app gives you access to all games, deposits, withdrawals, bonuses, and account management features available on the website. In many cases the app experience is smoother on mobile because it is optimised specifically for smaller screens and touch navigation. Notifications for jackpot draws and bonus offers are also available through the app.

lv18 uses SSL encryption across all pages and transactions. Your payment details are never stored on lv18 servers — all financial transactions are processed directly through bKash and Nagad's secure infrastructure. Account passwords are hashed and never stored in plain text. We also recommend enabling two-factor authentication in your account settings for an extra layer of protection.

Change your password immediately using the reset option on the Login page. Then contact lv18 support at [email protected] as soon as possible. Our security team can review your account activity log, lock the account temporarily while the investigation is underway, and help you secure your account. Never share your password or OTP codes with anyone — lv18 staff will never ask for these.

Yes. lv18 provides responsible gaming tools including daily, weekly, and monthly deposit limits, session time reminders, and self-exclusion options. You can access these controls in your account settings or by contacting support. If you feel your gaming is becoming a problem, we encourage you to use these tools or visit our Responsible Gaming page for guidance and support resources.